Privacy Policy

Our Commitment to Your Privacy

NurTech LLC ("Sukoon," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Sukoon mobile application and related services.

1. Information We Collect

We collect information to provide, personalize, and improve our matchmaking Services:

1.1 Personal Information You Provide

Account Information

• Full name (first name and last name)
• Email address
• Phone number
• Date of birth
• Gender

Profile Information

• Profile photographs and images
• Bio and personal description
• Tagline
• Religious preferences (sect, born Muslim status, religious practice level)
• Faith practices (prayer, Quran reading, fasting, etc.)

Demographic and Lifestyle Information

• Height and physical attributes
• Ethnicity and nationality
• Languages spoken
• Education level and profession
• Location (city, region, country)

Relationship Preferences

• Marital status (single, divorced, widowed)
• Children status and family plans
• Marriage intentions and timeline
• Relocation preferences
• Living arrangement preferences

Communication Content

• Messages sent and received within the App
• Voice messages and audio recordings
• GIFs and media shared in conversations

Verification Information

• Selfie photographs for identity verification
• Government-issued ID documents (optional)
• Phone number verification data

1.2 Information Collected Automatically

Device Information

• Device type, model, and manufacturer
• Operating system and version
• Unique device identifiers (IDFA, GAID, UUID)
• App version
• Language and timezone settings

Usage Information

• App interactions and feature usage
• Swipe activity (likes, passes, super likes)
• Match and unmatch activity
• Chat engagement metrics
• Session duration and frequency

Location Information

• Precise location (GPS coordinates) when enabled
• Approximate location (city/region level)
• IP-based geolocation

1.3 Information from Third Parties

• Google Sign-In: Name, email, profile picture
• Apple Sign-In: Name, email (may be anonymized by Apple)

2. How We Collect Information

2.1 Direct Collection

• When you create an account and complete your profile
• When you update your profile information
• When you communicate with other users
• When you contact customer support
• When you complete identity verification

2.2 Automated Collection

• Through the App's functionality and SDKs
• Via analytics tools and services
• Through cookies and similar technologies
• From device sensors (camera, microphone, GPS)

2.3 Third-Party Sources

• Social sign-in providers (Google, Apple)
• Payment processors (Apple, Google, Stripe)
• Analytics and attribution partners

3. How We Use Your Information

3.1 Service Provision

• Create and manage your account
• Display your profile to potential matches
• Facilitate matching based on preferences and compatibility
• Enable communication between matched users
• Process subscriptions and payments

3.2 Personalization

• Suggest compatible matches based on your preferences
• Customize your discovery feed
• Personalize notifications and recommendations

3.3 Safety and Security

• Verify user identity and prevent fake accounts
• Detect and prevent fraud, abuse, and policy violations
• Enforce our Terms of Service and Community Guidelines
• Protect users from harassment and harmful content

3.4 Analytics and Improvement

• Analyze usage patterns and user behavior
• Identify bugs and technical issues
• Improve app performance and user experience
• Develop new features and services

4. Information Sharing and Disclosure

4.1 With Other Users

• Your public profile information is visible to other users based on your visibility settings
• Your photos, bio, and preferences are shown to potential matches
• Messages and shared content are visible to your conversation partners

4.2 With Service Providers

We share information with trusted third-party service providers:

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.4 Business Transfers

If NurTech LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Third-Party Services

Our App integrates with the following third-party services:

6. Device Permissions

To provide our Services, Sukoon requests access to certain device features:

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

• Encryption in Transit: All data transmitted using TLS 1.2+ (HTTPS)
• Encryption at Rest: Sensitive data encrypted when stored
• Secure Authentication: JWT tokens, OAuth 2.0
• Password Security: Hashed using bcrypt

7.2 Organizational Safeguards

• Limited employee access on need-to-know basis
• Regular security training
• Vendor security evaluation
• Incident response procedures

8. Data Retention

8.1 Active Accounts

• Profile data retained while account is active
• Messages retained while account is active
• Usage data retained for analytics (up to 24 months)

8.2 Account Deletion

When you delete your account:

• Public profile: Removed immediately
• Profile data: Deleted within 30 days
• Verification images: Deleted within 30 days
• Backup copies: Deleted within 90 days
• Anonymized data: May be retained indefinitely

9. Your Privacy Rights

Regardless of where you live, you have certain rights regarding your personal information:

How to Exercise Your Rights

• Use in-app settings where available
• Email: privacy@sukoonmarriage.com

We will respond within 30 days (or as required by applicable law).

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out of Sale: We do NOT sell your personal information
• Right to Non-Discrimination: Equal service for exercising your rights

To exercise your CCPA rights, email: privacy@sukoonmarriage.com with subject "CCPA Request"

11. European Privacy Rights (GDPR)

If you are in the EEA, UK, or Switzerland, you have additional rights under GDPR:

Legal Basis for Processing

Your GDPR Rights

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion ("right to be forgotten")
• Right to Restriction: Request restriction of processing
• Right to Portability: Receive data in machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

For GDPR inquiries, contact our Data Protection Officer at: privacy@sukoonmarriage.com

12. International Data Transfers

Sukoon operates from the United States. By using our Services, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

For transfers from the EEA, UK, or Switzerland, we implement appropriate safeguards including Standard Contractual Clauses (SCCs).

13. Children's Privacy

Sukoon is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

If you are a parent or guardian and believe your child has provided personal information to Sukoon, please contact us immediately at privacy@sukoonmarriage.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you by:

• Posting the updated Privacy Policy in the App
• Sending an email to your registered email address
• Displaying an in-app notification

Your continued use of Sukoon after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NurTech LLC

• 📧 Privacy Inquiries: privacy@sukoonmarriage.com
• 📧 General Support: support@sukoonmarriage.com
• 🌐 Website: https://sukoonmarriage.com

Response Time: We will respond within 30 days (or sooner as required by law).